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Are there any hidden charges?
Every plan except the Amazon Platinum Plan has all charges included and you will be charged NOTHING other than the advertised monthly or one off cost. The Amazon Platinum option is a one off fee for us to hire, train and test a VA for you to take on personally. You are then responsible for their salary and any ongoing costs.
What if I’m not happy with the deals my VA finds?
All our VAs are constantly monitored and if for any reason you aren’t happy then in your google sheets document, there is a link to report any bad deals. There will always be days when the deals are more scarce than others but we will ensure that you always get great value for money over the course of a month.
How much notice do you need for me to quit a monthly subscription plan?
We hope you never want to quit because you’ll be getting great deals that grow your business but if for any reason you do, you just cancel your monthly payments. No notice is required, we are very easy going.
Do I have to supply software?
Of course not – we supply that too!
What happens when my VA is sick?
That is the beauty of a service like ours – you’ll still get your deals as we have an army of VAs and we will have one stand in for your regular VA.
Can I pay by either credit card or PayPal?
How do I know you won’t steal my deals or my Shopify products?
Our business will live or die based on our confidentiality and our service so you can be sure you can trust us!
Do you pay your VAs fairly and treat them well?
Our VAs are paid a base salary and then they are paid bonuses on top for performance. Many of our VAs earn an extremely high salary – the harder they work and the more they look after our clients, the more they earn and everyone wins. We treat everyone, clients, VAs, humans and animals in the same way as we like to be treated, with respect.
Do you have an affiliate programme?
Absolutely we do. Please sign up here and welcome to our team.
Why can’t I deal with my VA directly?
You can on our Generic VA Pay As You Go Plan! Our Generic VAs have great English, are keen to learn and have good base skills and are ready to do all your odd jobs. But please do not poach these VAs or attempt to make a booking with them directly. If you do you’ll no longer be able to use our services and the VA will lose their job with us. We are working on the basis that most clients will be respectful and if not of us, of the VA having a secure and long term position with us which no one individual can offer. Good luck sleeping with a clear conscience if you’re responsible for them losing that!
However our highly trained and specialised Amazon & Shopify VAs do not deal directly with clients because despite most people respecting the VAs enough to not take them away from a secure and long term job for their own short or medium term gratification, there are some selfish people in the world and they’d poach our fabulous VAs with no thought to the work, effort and expense we have put in to find and train them. But don’t worry, you get to benefit from all that work, effort and expense so you still win in the end.
What happens with the Amazon Platinum Option in terms of the 90 day New VA guarantee?
If you’ve paid us to recruit and train a VA for you, we want to make sure you’re happy with them so we offer you a 90 day new VA guarantee where if you aren’t happy with your VA, we will recruit you a new one! You can request this of us twice if you like because we really do want you to be happy with your new VA. However, we doubt you will need to at all, because we know we have trained all our VAs to be fabulous!
How do I know you’re any good at hiring and training VAs?
We have had more than 20 years’ experience in the corporate world of hiring & firing, managing, coaching, training and developing PAs and VAs so we are definitely well qualified for this business.
I’m not in the UK, can I still use your service?
Yes you can! Having said that, we wouldn’t recommend the standard Amazon Bronze, Silver or Gold Plans as they are sourced from UK retailers and wholesalers which wouldn’t be any good for someone outside the UK. Having said that, if you and a friend want to share a VA for the US for example, we are happy to recruit a US experienced VA for you and then plug you all into our Gold Plan so you still get all the benefits of flexibility. You can use our Amazon Platinum Service, either of our Shopify Services and our Generic VA service too.
What if I’m not ungated?
There will be enough deals in ungated categories to ensure you get value for money from our monthly plans. However, we will also be including deals in the popular categories of beauty, health and personal care and some of the toy sub-categories too. If you’d like to get ungated, we are offering a 20% discount to BookableVA clients on the services of our sister company, GetUngated.co.uk – just get in touch!